Frequently Asked Questions

You can buy a Pirovino watch directly through our online boutique.

Simply add the watch you want to your shopping cart. Proceed to the checkout page, fill in your personal information, and enter your payment details. 

Simply login to your account to view your order history. Once your order is shipped the tracking ID is sent to your email address. 

Orders pass through stages of ordering before being shipped. If your order is not shipped, you can cancel it from Tracking Order page on the website or by sending us an email on customer.support@pirovinotime.com

However, if it has been shipped, it goes under returns, which means that after delivery, a customer can submit a return request within 14 days of receiving the parcel. *Products must remain unused and returned in original packaging. 

We provide shipping all over the world.

- Credit cards like Mastercard, Visa, American Express and Apple Pay which is processed via Stripe Inc., or PayPal are accepted

- If you are located in Switzerland you can also use TWINT as a payment option 

Yes, we do not store any of your credit card data on our site. The security is handled by Stripe, Paypal and TWINT which are leading providers in online payment. 

Our aim is your complete satisfaction. If a purchased product hasn’t been used or worn, or subjected to any damage within 14 days of receiving your order, it can be returned. Email us at customer.support@pirovinotime.com for exchanges. *Products must remain unused and returned in its original packaging. 

Should you wish to return your order, please do so within 14 days by following these steps:

1. Pack all the items you wish to return – ideally into the original parcel provided.

2. Once you have the parcel ready send it back to the given address with the respective carrier.

3. We recommend that you obtain proof of postage (receipt) when returning goods to us.

The moment we receive your returned parcel we will arrange your refund and a notification e-mail will be sent to you. If you have any questions regarding your return, please contact us. 

Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. 

After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 3:00 pm UTC+1 will not be shipped out until the next business day. If you order after 3:00 pm UTC+1 on a Friday, your order will likely be shipped out on the following Saturday. 

It depends on where you are located. Orders processed in Switzerland and EU will take 2-5 business days to arrive. Overseas deliveries can take anywhere from 5-16 days. Delivery details will be provided in your confirmation email. 

All of our watches are shipped directly from our warehouse in Switzerland.  

Yes, all your shipments are insured for the full value by our courier service. 

We use the Swiss Post for shipments within Switzerland and international orders.

If your delivery address is not in Switzerland, additional duties and taxes may apply upon arrival. We are not responsible for these additional costs. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. Customs policies vary widely from country to country. Please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery. Shipping and duties are non-refundable.  

Within 12 months from the date of purchase, PIROVINO will replace the watch, in the event of material defect of the movement or dial, under normal use. This warranty does not cover buckles, case, or normal wear and tear. This warranty does not include any other damages that resulted from misuse, accident, abuse, alteration, substitution, disappearance, theft, loss or any other type of use causing deterioration, including improper repair or warranty service performed by others.